VestaItalianoTerms of service
Last updated: 5 October 2026
1. Who we are and acceptance
Vesta (the "Service") is provided by NOVAMARKET DI CANNAVO' MICHAEL, Via Roma 213, 95030 Mascalucia (CT), Italia, P. IVA 06173360873, REA CT-474343 ("we"). Contact: [email protected].
By creating an account or using the Service you accept these Terms and confirm you have read the Privacy Policy. If you do not accept them, do not use the Service.
2. The Service
Vesta helps you create study material (sets, summaries, concept maps, flashcards, quizzes) from text, PDFs, images or videos, including with artificial intelligence features ("AI Features").
We may improve, change or suspend features. If a change substantially reduces what you paid for, we will tell you in advance and you may cancel with a refund for the unused part.
3. Account and minimum age
You need an account with a valid email address. You are responsible for keeping your credentials confidential and for activity on your account.
You must be at least 14. If you are under 14 you may use Vesta only with the consent of a parent or guardian, who accepts these Terms on your behalf. If you are under 18, purchases require a parent's authorisation.
4. Plans, credits and payments
The Free plan costs nothing and includes a limited number of AI credits. The Plus and Pro plans are paid, with the price, credits and limits shown on the Pricing page at the time of purchase (final amounts: transaction carried out under the Italian flat-rate regime pursuant to art. 1, paragraphs 54-89, Law 190/2014, with no VAT charged).
Credits are used by AI Features, reset each billing period and cannot be exchanged for money. Subscriptions renew automatically every month until you cancel. You can cancel at any time from the Billing page («Go back to Free at the end of the period»): your plan stays active until the end of the period already paid and nothing more is charged. Payments are handled by Stripe; we do not store your card details.
If we change the price of a running subscription, we tell you at least 30 days before the next renewal: if you disagree you can cancel first, and the new price does not apply to the period already paid.
After every purchase you receive an email confirming it, with the conditions, including those on withdrawal. Receipts state "transaction without VAT, flat-rate regime" and, where the amount exceeds €77.47, that the €2 stamp duty is settled where due.
If your subscription ends and you have no active plan, your documents are locked after a further 5 days: they stay saved, but you need to reactivate a plan to open, edit or share them.
5. Right of withdrawal (consumers)
If you are a consumer you have 14 days from purchase to withdraw without giving a reason, by writing to [email protected].
If you ask to start using Plus or Pro immediately, you acknowledge that on withdrawal we refund the price minus the part already used; once the digital service has been fully performed, the right of withdrawal is lost.
You can withdraw in two ways, both from the Billing page. **Within 24 hours of purchase** the «Withdraw and refund now» button ends your plan and starts the refund straight away, calculated from the credits already used and the time left in the period (never a full refund, because you asked to start right away). **From 24 hours up to 14 days** the «Request withdrawal» button sends us your request: we stop renewals at once, review it and refund the unused part within 14 days of the request, to the payment method you used, confirming each step by email. You can also write to [email protected], no special form needed.
6. Your content
The material you upload and generate remains yours. You only grant us the permission needed to store, process and show it to you (and to whoever you choose to share it with) while you use the Service. We do not use it to train artificial intelligence and we do not sell it.
Only upload content you have the right to use. Do not upload unlawful content, content infringing copyright, or other people's personal data without a legal basis.
7. AI-generated content
AI Features produce text automatically and may contain errors, omissions or inaccuracies. Generated material is a study aid, not an authoritative source: always check it against the original material, especially before exams.
Do not use AI Features for medical, legal or financial advice.
8. Acceptable use
You may not: bypass limits or credits; access the Service with bots or scripts; try to access other users' data; use Vesta for unlawful activity, spam, or to copy the Service.
For serious violations we may suspend or close the account, notifying you first where possible.
9. Sharing and public links
If you create a share or embed link, anyone with the link can view that material. You can disable the link at any time.
9 bis. Gift codes
Gift codes give credits or days of Plus or Pro, as stated on the code. They can be redeemed once, from a verified account, have no cash value, are not refundable and cannot be converted. Gifted time is added after the period already paid and does not replace it. If a code has an expiry date, it is stated on the code. We may cancel codes obtained fraudulently or in breach of these Terms.
9 ter. Customer support
You can ask for help from the in-app chat or by writing to [email protected]. In the chat an AI-based assistant answers first; it can read some of your account data to help you (see the Privacy notice) and it can be wrong: it is not advice and its replies do not change these Terms. You can ask at any time to speak with a person on the team. We usually reply within a few working days.
9 quater. Images and external sources
Some features add images taken from the web to your sets, showing the source, or crops of the figures in documents you upload. Web images are chosen among those freely usable, but the terms of use remain those stated by the source: if you publish or print the material outside Vesta, check them. Crops of your documents remain subject to the rights of whoever created them.
9 quinquies. Availability of the Service
We do our best to keep Vesta always reachable, but we cannot guarantee it will run without interruption: maintenance, supplier failures or causes beyond our control may cause temporary suspensions. The service status is published at status.withvesta.it.
10. Liability
The Service is provided "as is". To the extent permitted by law we are not liable for indirect damages, data loss not caused by our fault, or academic results. We recommend downloading a copy of your data periodically.
Nothing in these Terms limits our liability for wilful misconduct or gross negligence, or the rights consumers have by law.
11. Closing your account
You can delete your account at any time from Plan → Your data. Deletion permanently removes the account and its material. It does not refund the current period, except as provided in section 5.
12. Changes to these Terms
If we change these Terms materially we will notify you at least 15 days in advance by email or in the app. If you disagree you can cancel before the changes take effect.
13. Governing law and disputes
These Terms are governed by Italian law. For consumers, the courts of the consumer's place of residence have jurisdiction. Mandatory rules of your EU country of residence still apply.
Before going to court you can contact us ([email protected]) and, if you wish, an alternative dispute resolution (ADR) body listed by the Italian Ministry of Enterprises and Made in Italy.